Spy Eye Travel & Tour cares about your privacy.
For this reason, we collect and use personal data only as it might
be needed for us to deliver to you our world-class visa services
and UK immigration services, (collectively, our “Services”).
Your personal data includes information such as:
Name
Address
Telephone number
Date of birth
Email address
Other data collected that could directly or indirectly identify you for the purpose of processing your visa application or immigration application.
Our Privacy Policy is intended to describe to you how and what data we collect,
and how and why we use your personal data. It also describes options we provide
for you to access, update or otherwise take control of your personal data that we process.
If at any time you have questions about our practices or any of your rights described below,
you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this
office by contacting us at INSERT EMAIL. This inbox is actively monitored and managed so
that we can deliver an experience that you can confidently trust.
Likewise, we’ve also created a Privacy Centre to provide answers to your most common questions,
quick links to access your Account Settings, instructions on how to exercise certain rights that
might be available to you, and definitions to key terms and concepts noted in this Privacy Policy.
WHAT INFORMATION DO WE COLLECT?
We collect information so that we can provide the best possible experience when you use our Services.
Much of what you likely consider personal data is collected directly from you when you:
create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);
request assistance from our customer support team (ex: phone number, email);
complete contact forms or request newsletters or other information from us (ex: email); or
participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
HOW WE COLLECT INFORMATION
We collect additional information when delivering our Services to you to ensure necessary
and optimal performance. These methods of collection may not be as obvious to you, so we
wanted to highlight and explain below a bit more about what these might be (as they vary
from time to time) and how they work:
Account related information is collected in association with your use of our Services,
such as account number, purchases, when products renew or expire, information requests,
and customer service requests and notes or details explaining what you asked for
and how we responded.
Cookies and similar technologies on our websites and our mobile applications
allow us to track your browsing behaviour, links clicked, items purchased,
your device type, and to collect various data, including analytics, about how you use
and interact with our Services. This allows us to provide you with more relevant product offerings,
a better experience on our sites and mobile applications, and to collect,
analyse and improve the performance of our Services. We may also collect
your location (IP address) so that we can personalize our Services.
For additional information, and to learn how to manage the technologies
we utilize, please visit our Cookie Policy.
Data about Usage of Services is automatically collected when you use and
interact with our Services, including metadata, log files, cookie/device
IDs and location information. This information includes specific data about
your interactions with the features, content and links (including those of
third-parties, such as social media plugins) contained within the Services,
Internet Protocol (IP) address, browser type and settings, the date and time
the Services were used, information about browser configuration and plugins,
language preferences and cookie data, information about devices accessing the
Services, including type of device, what operating system is used, device settings,
application IDs, unique device identifiers and error data, and some of this data
collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly
available databases or third parties from whom we have purchased data,
in which case we may combine this data with information we already have
about you so that we can update, expand and analyse the accuracy of our records,
identify new customers, and provide products and services that may be of interest
to you. If you provide us with personal information about others, or if others give
us your information, we will only use that information for the specific reason for
which it was provided to us.
HOW WE USE INFORMATION
We strongly believe in both minimizing the data we collect and limiting its use and purpose
to only that (1) for which we have been given permission, (2) as necessary to deliver
the Services you purchase or interact with, or (3) as we might be required or permitted
for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating, and enhancing the Services we provide. We collect various information relating to your purchase, use and/or interactions with our Services. We use this information to:
Improve and optimize the operation and performance of our Services (again, including our online application)
Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about the use of the Service
Understand and analyse how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our Services and is not linked to any personal data,
but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family,
with third parties with which we have partnered to allow you to integrate their services into our own Services, and with
trusted third-party service providers as necessary for them to perform services on our behalf, such as:
Processing credit card payments
Serving advertisements
Conducting contests or surveys
Performing analysis of our Services and customers demographics
Communicating with you, such as by way email or survey delivery
Customer relationship management.
We only share your personal data as necessary for any third party to provide the services as
requested or as needed on our behalf. These third parties (and any subcontractors)
are subject to strict data processing terms and conditions and are prohibited from utilizing,
sharing, or retaining your personal data for any other purpose than as they have been specifically
contracted for (or without your consent).
2. Communicating with you.
We may contact you directly or through a third-party service provider regarding products or
services you have signed up or purchased from us, such as necessary to deliver transactional or
service-related communications. We may also contact you with offers for additional
services we think you’ll find valuable if you give us consent or were allowed based upon
legitimate interests. You don’t need to provide consent as a condition to purchase our goods or
services. These contacts may include:
Email
Text (SMS) messages
Telephone calls
Automated phone calls or text messages and WhatsApp and other social media platforms.
Face to face intaractions if there is the need
You may also update your subscription preferences with respect to receiving communications
from us and/or our partners by signing into your account and visiting “Account Settings” page.
If we collect information from you in connection with a co-branded offer,
it will be clear at the point of collection who is collecting the information
and whose privacy policy applies. In addition, it will describe any choice options you
have in regard to the use and/or sharing of your personal data with a co-branded partner,
as well as how to exercise those options.
If you make use of a service that allows you to import contacts (ex. using email marketing
services to send emails on your behalf), we will only use the contacts and any other personal
information for the requested service. If you believe that anyone has provided us with your
personal information and you would like to request that it be removed from our database,
please contact us at insert GDPR EMAIL.
Transfer of personal data abroad. If you utilize our Services from a country other than the
country where our servers are located, your communications with us may result in transferring
your personal data across international borders. Also, when you call us or initiate a chat,
we may provide you with support from one of our global locations outside your country of origin.
In these cases, your personal data is handled according to this Privacy Policy.
3. Compliance with legal ,regulatory and law enforcement requests. We cooperate with government
and law enforcement officials and private parties to enforce and comply with the law.
We will disclose any information about you to government or law enforcement officials or
private parties as we, in our sole discretion, believe necessary or appropriate to respond
to claims and legal process (such as subpoena requests), to protect our property and rights
or the property and rights of a third party, to protect the safety of the public or any person,
or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify
you in the event that we are required to provide your personal information to third parties
as part of legal process. 4. To measure the effectiveness of digital marketing. We use multiple web analytics tools
provided by service partners such as Google Analytics, and Singular to collect information
about how you interact with our website or mobile applications, including what pages you
visit, what site you visited prior to visiting our website, how much time you spend on each
page, what operating system and web browser you use and network and IP information. We use
the information provided by these tools to improve our Services. These tools place persistent
cookies in your browser to identify you as a unique user the next time you visit our website.
Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics).
The information collected from the cookie may be transmitted to and stored by these service partners
on servers in a country other than the country in which you reside. Though information collected does
not include personal data such as name, address, billing information, etc., the information collected
is used and shared by these service providers in accordance with their individual privacy policies.
You can control the technologies we use by managing your settings through our Cookie Policy or
the ‘cookie banners” that may be presented (depending on URL of website visited) when you first
visit our webpages, or by utilizing settings in your browser or third-party tools.
Third-party websites. Our website and our mobile applications contain links to third-party websites.
We are not responsible for the privacy practices or the content of third-party sites.
Please read the privacy policy of any website you visit.
HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR DATA
To easily access, view, update, delete or port your personal data (where available),
or to update your subscription preferences, please sign into your Account and visit
“Account Settings.” Please visit our Privacy Centre for additional information and
guidance for accessing, updating, or deleting data.
If you make a request to delete your personal data and that data is necessary for the
products or services you have purchased, the request will be honoured only to the extent
it is no longer necessary for any Services purchased or required for our legitimate
business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings or our Privacy Centre,
you may also contact us by one of the methods described in the “Contact Us” section below.
HOW WE SECURE, STORE AND RETAIN YOUR DATA
We follow generally accepted standards to store and protect the personal data we collect,
both during transmission and once received and stored, including utilization of encryption
where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested
and thereafter for a variety of legitimate legal or business purposes. These might include
retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
Needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data,
you can contact us at INSERT GDPR EMAIL
‘DO NOT TRACK’ NOTIFICATIONS
Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal.
There is no consensus among industry participants as to what “Do Not Track” means in this context.
Like many websites and online services, we currently do not alter our practices when we receive a
“Do Not Track” signal from a visitor’s browser.
AGE RESTRICTIONS
Our Services are available for purchase only for those over the age of 18.
Our Services are not targeted to, intended to be consumed by or designed to entice individuals under
the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us
with any personal data, please contact us.
‘CHANGES IN OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy,
we will post those changes to this Privacy Policy and any other places we deem appropriate,
so that you are aware of what information we collect, how we use it, and under what circumstances,
if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here,
by email, or by means of a notice on our home page, at least thirty (30) days prior to the
implementation of the changes.
CONTACT US
If you have any questions, concerns or complaints about our privacy Policy, our practices or our Services,
you may contact our Office of the DPO by email at info.spyeye@gmail.com In the alternative, you may contact us
by either of the following means:
By Phone: +233249878717, By WhatsApp: +233249878717
We will respond to all requests, inquiries or concerns within thirty (30) days.
Spy Eye Travel And Tour
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